Our Policies
At Airaelo, we believe in transparency and fairness. Here are our commitments to you.
Activation Policy
Activating your Airaelo eSIM is simple. Upon purchase, you will receive a QR code via email. Scan this code with your phone's camera to install the eSIM. Activation is instant, and your data plan begins as soon as the eSIM is activated on your device. For more details, please see our Terms of Service.
Coverage Policy
Airaelo offers coverage in over 200 countries through our network of partner carriers. While we strive to provide continuous and high-quality service, coverage can be affected by various factors, including your location, network congestion, and the capabilities of our local partners. Please check the specific coverage for your destination on our Services page before purchasing.
Frequently Asked Questions
What is an eSIM?
An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM.
How do I know if my phone is compatible?
Most modern smartphones are eSIM compatible. You can check our compatibility list on our About page or consult your device manufacturer's specifications.
Can I make phone calls with an Airaelo eSIM?
Our eSIMs are data-only. You can use apps like WhatsApp or Skype for voice calls over the internet. For more information, please contact us.